// experience

Experience

Seven-plus years across IT operations, software, and product.

Business, development, IT operations, networking, cybersecurity, and analytics background in a concise view.

Read the full résumé Hiring & roles

Experience

Business

Strategy. Operations. Growth.

I look at technical work through customers, constraints, cost, risk, positioning, and execution.

Experience

Developer

Full-stack builds, automation, integrations.

I build websites, APIs, automations, internal tools, and AI-assisted products. Clear systems, maintainable code, and real users matter more than clever architecture.

Experience

IT Operations

Infrastructure, support, field troubleshooting, reliability.

Hands-on IT experience spans roughly seven years across devices, networks, services, documentation, troubleshooting, security basics, support desks, corporate offices, manufacturing floors, shared-device environments, industrial operations, and service-oriented organizations.

Experience

Education

CIS. Data analytics. Networking. Cyber.

Formal background: a four-year CIS degree with a data analytics minor from Appalachian State University, plus a two-year Networking and Cybersecurity degree from Caldwell Community College. Data analytics still runs through the probability and market work.

// employment history

Employment timeline

The capability areas above, grounded in specific roles. For the full résumé — capabilities, platforms, and contact details — read the web résumé or download the PDF.

  1. Information Technology & Audio-Visual Coordinator

    Glenaire · Cary, NC

    July 2023 - Present

    Primary technology operator for a 24/7 senior living campus supporting 300+ users across clinical, administrative, executive, resident, and service workflows.

    • Partner with executive leadership and the VP of IT on infrastructure roadmap, platform modernization, lifecycle budgeting, service reliability, and operational priorities.
    • Manage delivery across 10+ MSP, ISP, telecom, AV, and platform providers, holding them to contractual SLAs and service agreements — enforcing an estimated $50K+ in owed service and credits.
    • Resolve audio-visual repairs and support in-house rather than dispatching vendors, avoiding an estimated $80K+ in service calls on routine AV fixes.
    • Built the community's internal IT knowledge base, self-service documentation, and Microsoft Copilot agents, cutting new-hire ramp-up on core systems by an average of 2-3 days and turning institutional knowledge into reusable support workflows.
    • Lead modernization initiatives including SharePoint/OneDrive migration, Windows 10 to 11 rollout, ISP replacement, and hybrid staff/resident network architecture redesign.
    • Contribute to business continuity, disaster recovery, cybersecurity compliance, and cyber-insurance audit readiness in assisted living and skilled nursing environments.

  2. IT Analyst

    Pomeroy · Remote - U.S. Steel Contract

    January 2021 - October 2022

    • Delivered SLA-driven enterprise IT support in a regulated industrial environment, resolving hardware, software, access, VPN, Citrix, Microsoft 365, and remote-work issues across distributed teams.
    • Managed incidents, escalations, service requests, and SLA-driven support activity through ServiceNow and HP Service Manager.
    • Contributed to knowledge base documentation and cross-team root-cause analysis to improve support consistency and operational learning.

  3. IT Support Specialist

    La-Z-Boy Incorporated · Hudson, NC / Monroe, MI

    August 2018 - January 2020

    • Supported network, systems, endpoint, and security operations across corporate, manufacturing, and logistics facilities.
    • Installed, configured, and maintained servers, end-user systems, networking equipment, cameras, and security infrastructure across multi-site operations.
    • Assisted with multi-site upgrades and commercial technology deployments for distributed operational environments.

Education

  • Bachelor of Science, Computer Information Systems

    Appalachian State University · May 2023

    Minor: Business Analytics

  • Associate of Applied Science, Networking & Cybersecurity

    Caldwell Community College · May 2020

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Business, development, IT operations, networking, cybersecurity, and analytics background.

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